For items purchased online, you can send them back for a full refund within 28 days, provided it has not been used or fitted, and is returned with any packaging that form part of the goods with a valid proof of purchase. Please complete and include the returns form with your goods when sending it back to us.
If your item is a wetsuit that you have purchased on line then please call or email TRI UK prior to returning your wetsuit. Please note you cannot return your wetsuit to the below address.
Email: mailorder@triuk.com
Call: 01935 41 41 42
If you return goods claiming they are defective, the returned goods will be examined by TRI UK warranty staff and/or the manufacturer warranty staff. Based on the inspections carried out TRI UK will notify you of the warranty decision by phone or email. If it has been deemed to be a warranty then a replacement item or a refund can be discussed. If a refund is due you will receive your refund within thirty (30) days of the day we confirm to you that you are entitled to a refund for defective goods. Please retain your proof of postage as we will need that to reimburse you the cost of the return for the faulty item. This will be done once the return has been processed.
For any returns, the original packaging and swing tickets, where applicable, need to still be in place.
Please note: Unfortunately, you can't return swimwear, underwear, personalised or bespoke items, items which deteriorate or expire rapidly, magazines, items that are sealed for hygiene reasons, nutrition, facemasks, helmets or any items that have been inseparably mixed after delivery.
